Overview
We are looking for an experienced Team Member to join Benugo Cafe Team at The National Museum of Scotland
The Team Member will consistently deliver the Benugo difference to all customers through providing high quality service & product knowledge whilst applying health & safety practices and standards, and control of stock and wastage levels.
Responsibilities
* Deliver exceptional customer service at all times through efficient communication & up to date product knowledge
* Consistently demonstrate and apply health, safety and hygiene standards
* Maintain high standards of punctuality, attendance and personal presentation
* Support the wider team through proactive teamwork and cooperation
* Actively participate and contribute towards achieving goals
* Maintaining up-to-date and detailed knowledge of the company’s products, services and procedures
* Actively participate and contribute towards achieving goals
* Taking orders, serving food and drinks
* Ensuring the customers experience is maintained at all times to the highest standard
* Ensuring that food safety standards are followed at all times
* Experience isn’t essential, as full training will be provided. However, a smile, dedication to exceeding customer expectations, and being a great team player are essential.
About the Team Member role
* Liaising with your colleagues and peers in a professional manner at all times
* Attending any training and or meetings as required by the company
* Representing the company and yourself in a professional manner
* Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
* Participating in performance reviews and actively engaging in discussions around personal performance objectives with relevant line manager/s
* Adhering to all statutory company policies and procedures
* Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting and ensuring a safe environment for yourself, your colleagues and clients
* Any other reasonable tasks that may be required from time to tim
Qualifications
Experience isn’t essential, as full training will be provided. However, a smile, dedication to exceeding customer expectations, and being a great team player are essential.
Additional Information
Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:
* Free lunch on shift
* Endless tea and coffee on shift
* 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
* Competitive rate
* Life Assurance
* Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
* Employee discounts at several retailers (via Perkbox app) & fitness providers
* Access to our Employee Assistance Programme & our trained Mental Health First Aiders
If this sounds like the role for you, apply now!
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