About The Role
We are excited to offer an internship opportunity in our Accounts Receivable department, where you’ll gain hands-on experience in managing customer accounts, processing payments and refunds, and supporting important project work. This internship is perfect for students, recent graduates, or anyone looking to apply their academic knowledge in a real-world environment.
The Accounts Receivable team is a fast paced and high-volume environment so a methodical approach, an ability to maintain accuracy and remain calm under pressure are critical. The role requires a self-starter with excellent attention to detail and an ability to work to daily deadlines as part of a close-knit team. You'll be keen to learn with a positive, can-do attitude, have excellent organisational skills and a positive, proactive approach to your work.
This role is responsible for posting payments to Credit and PAYG customer accounts, dealing with customer queries, processing customer refunds and working with colleagues in the wider Finance and business teams. You will be adaptable changes in process and system developments, providing feedback on their implementation.
Core Responsibilities:
1. Posting customer payments and resolving any unassigned or unreconciled transactions
2. Carrying out relevant tasks to refund customers
3. Communicating with customers where required, primarily businesses to obtain remittances and follow up uncashed cheques
4. Work customer cases on Salesforce ensuring CAB targets are met
5. Complete work to a high standard, taking on board feedback from the quality control process
6. Embrace changes in process and system developments, providing feedback on their implementation
This role is based in our Head Office in Stroud, Gloucestershire and will start ASAP until end of September 2025. Please note this vacancy may close before the closing date if we receive a sufficient amount of suitable candidates.
About You
Skills Required:
7. Attention to detail
8. Excellent communication skills
9. Ability to work in a busy team
10. Proficient in MS Office, especially Excel
11. Basic experience in Finance, whether academic or practical, is not essential but it would be advantageous
About Us
What's in it for you
12. Healthcare plan, life assurance and generous pension contribution
13. Volunteering Day
14. Hybrid Working
15. Various company discounts (including shops, gyms, days out and events)
16. Holiday of 25 days (plus bank holidays) and ability to buy/sell days
17. Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'.
Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of: grass.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.