Overview
Job summary
Responsible for supervising and delivering a friendly, efficient reception service to staff and visitors across both BSUH. To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care. To ensure and maintain the organisation and administration of the services. The post holder will manage a team of receptionists to deliver the highest standard of administrative support across both BSUH staff. To operate the across both BSUH reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension. To ensure all visitors are greeted in a professional manner and directed to the appropriate location across both BSUH. To attend weekly reception meetings, taking minutes and the production of analytical reports. To manage the daily invoicing, produce reports, manage social media posts and internal advertising and communications. To provide administrative support to Retail and Events Reception Manager and All Assistant Duty Manager. The post holder will need to be fully aware of the Trust's Values & Behaviours initiative and act accordingly.
Responsibilities
* Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
* To manage and co-ordinate the reception process and to ensure a responsive service is always available.
* Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
* To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
* To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
* To ensure staff and users conform to security arrangements and maintain control of centre keys.
* Manage room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.
Qualifications and Experience
* Essential: Good level of Education, Numeracy and Literacy
* Essential: IT Knowledge to operate PC based Software Systems
* Essential: Food Safety or Hygiene Certificate Level 3
* Essential: COSHH Training Certificate Level 1
* Desirable: Recognised Retail or Restaurant Management Qualification
Skills and Inclusion
* Essential: Ability to communicate with colleagues and the general public in an effective and positive manner
* Essential: Excellent communication skills
* Essential: Evidence of undertaken own development
* Equality, Diversity and Inclusion: Evidence of having undertaken own development to improve understanding of equalities issues
* Equality, Diversity and Inclusion: Evidence of having championed diversity in previous roles (as appropriate to role)
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Details
* Date posted: 01 September 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £12.36 an hour per hour
* Contract: Bank
* Working pattern: Flexible working
* Reference number: 279-7420742-SEP25
* Job locations: Royal Sussex County Hospital, Eastern Road, Brighton, BN2 5BE
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Employer details
Employer name: University Hospitals Sussex NHS Foundation Trust (279)
Address: Royal Sussex County Hospital, Eastern Road, Brighton, BN2 5BE
Employer's website: https://www.uhsussex.nhs.uk/ (Opens in a new tab)
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