Overview
Join to apply for the Service Designer role at TieTalent
About your team: The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
Responsibilities
* Design and improve end-to-end services that deliver real value to customers, shaping experiences and services that work seamlessly across teams, systems, and channels, with customers and colleagues in mind.
* Apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology.
* Work cross-functionally with a wide range of departments and stakeholders, championing collaboration, communication and a holistic approach to design that leads to simpler, more human experiences.
* Conduct research into customer and colleague needs, run or participate in workshops, map experiences and design and test service prototypes.
Qualifications
* Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research.
* Proficient in user/customer research (qualitative and quantitative) and Service Design methods.
* Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes.
* Strong stakeholder management, facilitation and communication skills.
* Able to balance customer, colleague, business and technical delivery needs when designing solutions.
* Comfortable navigating ambiguity and aligning stakeholders with differing priorities.
* Passionate about inclusive, sustainable, and human-centred services.
* Degree in HCI, UX, Psychology, Ergonomics/Human Factors or equivalent professional experience.
Location
With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn’t have to be a barrier. This role can be mostly based at home but you must be flexible to travel as needed to our sites, namely Windsor, Leicester or London.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Technology, Information and Internet
Referrals increase your chances of interviewing at TieTalent by 2x
#J-18808-Ljbffr