Job title: Business Support Assistant Job Category : Admin & Clerical Location : County Hall, Usk, Monmouthshire, NP151GA, Monmouthshire County Council Hours Per Week :37.00 Pay: £14.13 per hour initially 5 days office when training then hybrid mix but must be flexible Location Usk NP15 1GA, 5 weeks in office training then mix of office and home currently. MUST drive and live within 30 mins drive of the office, v varied role and friendly team environment, ONE weeks notice pls. The Purpose of this Role:- Working in a highly skilled team in order to deliver an efficient and effective level of Administrative Support to the Children’s Social work Teams. First Point of Contact and Response/customer service • To provide a professional service handling incoming calls regarding safeguarding referrals, taking and passing on messages and accurately recording contacts. • Raising any serious issues with relevant Senior Managers. • Responsible for building relationships of trust through open and interactive communication • To validate and complete/ record information using the right methods/tools (e.g. face to face, leaflets, noticeboards, HUB, Children’s Services HUB) • Troubleshooting and working with colleagues to investigate solutions to presenting issues Administration • Responsible for timely and professional managing of incoming and outgoing correspondence from the social work teams • Responsible for storing information correctly e.g file management of paper and electronic notes and records • Gather information and copy to respond to Data Protection Subject Access requests (DSARs) and requests from the Police • Responsible for administrative tasks e.g. photocopying, scanning, printing, room bookings, transport and hotel bookings etc. • Data base validation, reporting and updating databases as we move from one system to another • Booking meetings, diary management and sending meeting invites and corresponding minutes • Responsible for maintaining supplies and stock control (e.g. Stationary) • Setting up new starter laptops via the guidance sheets and linking the phone • Recording equipment, keeping logs of resources as required • Adhoc administrative or related IT tasks to meet service requirements as requested Finance • Petty cash and recording transactions in line with the process. • Recording and monitoting the distribution of the cash expenditure within the serivce. • Developing and Maintaining Relationships: PLANT – internal database • Responsible for creating and maintaining all Children’s records including new safeguarding/child protection referrals within strict deadlines, assessments and reviews to ensure that they meet the statutory guidelines. • Support and help train colleagues and Social Work teams to use the system and any future system • Responsible for systems administration e.g. adding a new user, removing duplicates, troubleshooting. • Responsible for creating new cases and closing cases down This will include use of the application, maintenance of all electronic file systems and any other relevant systems linked to your Social Work teams. • Maintain PLANT notifications to record child and family changes (e.g. GP Records) Human Resources • Support managers with general administration and recruitment if needed • Assistance with the recruitment process, invites and facilitation of interivews Staff Development and Support • To assist with training, supporting and sharing knowledge with new starters and existing colleagues. ( PLANT, systems and all other processes) • Assisting the Social work Teams with software or laptop issues when in the office Skills and requirements for the role • Recent and strong admin and IT skills are essential • Excellent attention to detail • First class phone manner and customer service skills • Must be a team player and be keen to help and support colleagues • Must have a can do attitude • Evidence of commitment within a role and resilience is also a requirement • Due to the nature of children’s social care, flexibility is key to this role since things can change and do change unexpectedly – must be happy with this kind of work as it wouldn’t suit everyone (but is highly rewarding for those who adapt and thrive on change) • Standard dbs is required