Job Description
Technical Team Manager - Perm - SC Clearable/Cleared
* Location: Bracknell - fully on-site
* Type: Permanent
* Salary: £42,000 - £48,000 + Company Bonus + Benefits (Listed below)
* Clearance: Must be eligible for SC or have an active SC.
A primary technical partner of the MOD are looking to add to their Infrastructure/Networking team, the role will be a team manager position, managing a team of technical engineers with a broad technical skillset, collaborating with wider teams on supporting the mission of keeping UK Defence agile and safe.
Key Responsibilities:
* Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests.
* Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards.
* Create and update processes and instructions for the team.
* Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager.
* Manage service management, performance/people management, communication, and recruitment activities.
* Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary.
* Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB).
* Coordinate software deployments as part of Release Management.
* Manage service requests that have been escalated from the 2nd Line.
* Manage OS and application patching as part of Patch Management.
* Generate and analyze reports using SCOM, SQL, ePo, and Excel.
Your Experience:
Leadership experience with IT support and infrastructure knowledge, including:
* Virtualisation (VMWare/Horizon)
* Microsoft Server 2019
* CISCO/Juniper network devices
* Trellix/Trend
* Active Directory
* Exchange
* ITIL Processes
Desirable:
* Microsoft Windows 10
* SharePoint
* Linux
* MDM (Avanti)
* PDR/JSPs knowledge
Your benefits:
* 25 Days annual leave plus public holidays (3 flexible)
* Pension - Double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
* Perks at work - employee discounts
* Employee assistance programme / virtual GP
If you're interested in the above, apply or reach out to
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.