Recruiter: Krystle James
Career Grade: D
Internal Closing Date: 09/12/25
Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters
We help BT fulfil its global regulatory obligations, supported by our close relationship with customers coupled with our technical expertise and operations staff. We develop innovative service and technical teams that create, manage, and maintain innovative solutions to meet specific customer problems.
You will be part of a specialised team undertaking a full range of technical service duties including request fulfilment, incident management and proactive maintenance providing great customer service. The services we provide have a direct impact on the BT customers and therefore the ability to respond to short timescales with sensitivity and discretion is essential.
This job role is based in London. Onsite (5 days office based). Monday-Friday 9am-5pm. You must be able to obtain DV Security Clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.
What you’ll be doing
1. Deliver and operate services for our special customers, working to contracted Service Level Agreements (SLAs) and Service Level Targets (SLT’s)
2. Be part of an exceptionally motivated onsite BT Technical Services Team
3. Manage and technically support both internal reference and critical customer located Collaboration platforms, systems and networks for our key customers.
4. Own and manage all critical change and support activities. Deploy system updates, install patches providing critical or urgent configuration support.
5. Establish and maintain high availability of platform services. Ensure rapid and robust resolution of incidents during normal operations. Responsible for successful deployment of change activities, upgrades and other system enhancements.
Essential Skills
* Troubleshooting
* Network Configuration
* Issue Resolution
* Network implementation
* Network Security
What we'd like to see on your CV
Mandatory experience:
* Degree educated (or vocational qualifications within relevant disciplines)
* Operational and management experience within the IT sector
* Able to form part of an out of hours on call rota (1 week in 3 or 4)
* Experience of leading IT project teams during complex deliveries
Desired Experience:
* Administration of Cisco Unified Communications manager (CUCM), Cisco Unity Connection (CUC), Cisco Packaged Contact Centre Enterprise (PCCE)
* Troubleshoot user issues related to PCCE, CUCM, Unity
Benefits
* Competitive salary
* 10% on target bonus (Depending on country based)
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* On-call allowance (Depending on role requirements)
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks paid carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop
#LI-Onsite
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.