Job Description
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide-ranging, and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
The contract is for a minimum of 5 hours per week with the likelihood of regular extra hours.
Primary Objectives for the Receptionist
* To ensure that all the people who enter the Leisure Centre receive a friendly, polite, and efficient service
* To create a favourable first impression of the Leisure Centre
* To have a good range of knowledge regarding the Leisure Centre
The Receptionist will focus daily on the following tasks:
* To work individually or as part of a team to ensure that customer needs are understood and met.
* To ensure a warm, friendly, and professional service with high standards of customer care at all times to generate customer loyalty.
* To assist customers with their booking requirements and receive payments for the use of the centre’s facilities.
* To answer telephone calls efficiently and effectively within company standards.
* To have a good understanding of the Parkwood social media platforms, including the website and app, to assist customers with any issues.
* To control customer entry, issue receipts where required, and manage the flow of visitors.
* To be aware of all relevant Health and Safety policies and procedures for the Leisure Centre, enforce them where necessary, and raise concerns to management.
* To follow financial procedures regarding cash handling and reconciliation of monies.
* To operate communication systems at the Leisure Centre, such as the public address system and telephones.
* To communicate messages effectively to the rest of the leisure centre team.
* To follow procedures for new gym memberships.
* To operate a computerised front-of-house system, including booking systems and payment processing for point-of-sale products.
* To promote and control resale and hire items.
* To deal with customer complaints or comments according to company procedures.
* To keep reception clean, tidy, and a pleasant environment.
* To undertake any other duties necessary for the smooth running of the Centre.
The Candidate
Qualifications
Candidates should hold GCSE Maths and English at Grade C or above, or a similar qualification.
Personal Characteristics
The ideal applicant will have:
* Excellent interpersonal skills and a friendly disposition.
* Competence in operating tills and various computer programmes.
* Strong interpersonal and customer-facing skills.
* The ability to maintain a high level of confidentiality.
* Good organisational skills.
* Effective communication skills with customers, clients, and staff.
* Clear understanding and ability to meet customer requirements.
We are proud to be Equal Opportunity Employers committed to inclusion and diversity. Interested applicants are encouraged to apply early, as interviews will be held throughout the process. If you do not receive a response within 21 days, please assume your application has been unsuccessful.
#J-18808-Ljbffr