Client Account Lead - Aviation Joining Jacobs is more than just a career. We value and invest in our people and communities to foster growth and success. Our inclusive culture embraces diverse perspectives, building collaboration and trust to challenge the norm. Your ingenuity, diverse thinking, and experience will contribute to our ongoing success and help create a positive work environment. You'll deliver great work through your passion and expertise, in collaboration with diverse teams. About The Opportunity At Jacobs, we're not just building infrastructure-we're reimagining what's possible. We're looking for a forward-thinking and relationship-driven Client Account Lead to champion strategic growth and deepen partnerships with our key aviation clients. This is a truly exciting growth opportunity as we continue to deliver across markets. The Client Account Lead - Aviation will be at the forefront of shaping existing key client relationships, driving strategic growth, and delivering exceptional outcomes across major airports. You will take a client-centric, insight-driven approach-deeply understanding client needs and aligning them with Jacobs' full breadth of capabilities. You'll work across our global network to deliver innovative, value-driven solutions that support our purpose of creating a more connected, sustainable world. In this role, you'll also embed and champion client account initiatives, systems, and best practices across the programme to ensure consistent, high-quality client experiences. This role can be based across any of our Jacobs UK offices. Roles and Responsibilities Client Relationship Leadership * Act as the trusted advisor and primary point of contact for key aviation clients, including Heathrow and other major airports. * Lead the development and implementation of a Client Account Growth Plan, co-created with the client, that aligns with Jacobs' "Challenge Accepted" Strategy, European Roadmap, and global market priorities. * Build and maintain deep, strategic relationships with client decision-makers, influencers, and stakeholders to position Jacobs as a partner of choice. * Champion a client-centric culture across internal teams, ensuring every engagement leaves the client thinking, "Jacobs understands how to help us better than anyone." Strategic Growth & Commercial Excellence * Identify and pursue high-value opportunities across the client's portfolio, overseeing Tier 1-4 pursuits and ensuring clear ownership of each. * Lead the capture of major new business and renewal of existing agreements, working closely with Capture Managers and Project Managers to deliver value. * Maintain oversight of the client pipeline, revenues, and commercial performance, using Jacobs' Client Success Platform (CSP) to drive data-informed decisions. * Shape and test innovative commercial strategies and value propositions with the client, ensuring alignment with their evolving needs and Jacobs' capabilities. Internal Collaboration & Leadership * Build strong internal networks across Jacobs' regional and global aviation teams, Market Solutions, Operations, and MarComms to deliver integrated solutions. * Mentor and coach emerging talent, investing in succession planning and fostering a high-performing, growth-focused account team. * Coordinate executive engagement and zippering strategies, ensuring Jacobs' senior leaders are aligned and visible to the client. Innovation & Industry Impact * Actively promote Jacobs' thought leadership, ESG commitments, and digital innovation agenda within the client organisation and across the aviation sector. * Partner with clients to co-create solutions that address their toughest challenges, leveraging Jacobs' global expertise and market-leading capabilities. * Drive visibility and recognition of Jacobs through targeted marketing, industry events, and strategic communications. Quality & Delivery Assurance * Provide senior oversight of project execution, ensuring technical excellence, safe delivery, and a consistent client experience. * Identify and mitigate risks, champion ethical practices, and uphold Jacobs' values in every client interaction. * Ensure all client engagements, pursuits, and outcomes are accurately recorded and tracked through CSP. * Proven experience in client account leadership or strategic business development, with a passion for aviation or major infrastructure sectors. * Recognised industry presence with established relationships across major airports. * Strong commercial acumen, with the ability to shape strategy, influence stakeholders, and drive profitable growth. * Demonstrated ability to lead cross-functional teams, mentor others, and foster a collaborative, agile, and high-performance culture. * Experience with client management frameworks, governance processes, and digital tools such as CRM or CSP platforms. 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