Company description:
ClearCourse
Job description:
Support Engineer
Location: Warwick - Office based
Brand: Intelligent Golf
Job Type: Full Time
Role Description:
ClearCourse is a market-leading technology group, providing innovative software and payments solutions that help businesses of all sizes thrive. IntelligentGolf, part of the ClearCourse family, is the UKs leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions.
We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training to ensure customers make the most of their IntelligentGolf solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team.
Key Accountabilities:
Resolve customer support queries via telephone, email, and online helpdesk
Escalate and document development requirements where needed
Manage data entry into CRM and helpdesk systems
Support customer implementation projects
Deliver customer training sessions on system use
Work with a customer retention plan to build strong client relationships
Required Skills & Experience:
Strong IT and web skills, with a good aptitude for problem solving
Comfortable working under pressure with excellent attention to detail
Clear, professional, and accurate written communication skills
Excellent telephone manner with a customer-first approach
A knowledge of golf is essential
Flexible, enthusiastic, and able to fit into a small but efficient team
Willingness to embrace the culture of a hardworking, fast-paced environment
Desired Skills & Experience:
Previous experience in customer service (any industry)
Behaviours & Attributes:
Ability to work independently and collaboratively
Strong motivation and a proactive approach
Confident, positive, and assertive attitude
Benefits:
At ClearCourse, we believe in creating an environment where colleagues can do their best work. As well as a competitive salary, we offer:
25 days annual leave + bank holidays
Life Assurance and private medical cover
Enhanced maternity, paternity, and adoption pay
Generous training budgets and investment in your career development
Employee wellbeing support, including access to mental health services
Opportunities to join ClearCourse employee resource groups
Hybrid pension scheme
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