Overview
Join to apply for the Customer Service Agent role at Metro Rod (Macclesfield Support Centre). Full-time, office based.
Base pay range
Customer Service Advisor
Metro Rod LTD
Full time permanent
Office based
£26,743 per annum (increasing upon successful probation period)
Mon-Fri weekly rota
What does it entail?
This team is responsible for providing a customer focused service to National Account, Local Account and domestic customers. Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way. Working closely with internal teams and external suppliers, the team is relied upon to represent the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to client SLAs.
What do we look for?
* Exceptional customer service skills
* Experience within a Call/Contact Centre is essential
* Proven experience in achieving customer satisfaction targets
* Experience using different systems, as well as Microsoft Word, Outlook and Excel
* Stakeholder management - experience working with internal and external stakeholders
* Ability to follow processes and procedures
* Strong eye for detail
* Resilience
* Experience dealing with complaints
* Proactive approach - able to look at the bigger picture
* Adaptability - able to think on your feet
* Strong work ethic
What do you get?
* Up to 25 days annual leave - plus bank holidays
* Royal London, Company Pension
* Group Life Assurance
* Additional Paid Leave / Special Leave
* Cycle to Work Scheme
* Company Events
* Laptop / Company Mobile
* Travel subsidy / mileage
* Free Eye Tests / Subsidy for Glasses
* Electric Car Charging Points
* Free Standard Parking
* Employee Assistance Programme
* Occupational Health Support
* Employee Discounts Platform - Sodexo
* Note: rota changes weekly between the following shifts. Candidates may select a shift preference but must be available for any listed shifts to apply.
07.00-15.30
08.30-17.00
10.30-19.00
09.30-18.00
08.00-16.30
(Monday to Friday)
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Consumer Services
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