Full-time, Office Based, Onsite, Permanent
£40,000 - £55,000 per annum + Additional Company Benefits
The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the business head office in Henley and the remaining part of the week at the client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests/specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel.
Key Day‑to‑Day Duties
* Documenting change requests/specifications
* Account management
* Dealing with development teams to ensure the customers requirements are met
* Solution creation
* Working in JIRA
* Providing client training
* Running reports
* Testing changes
Required Experience and Skills
* Background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests/specifications
* Experience within an IT business
* Technical support knowledge would be advantageous
* Previous experience in documenting change requests/specifications
* Strong experience working with JIRA
* Excellent communication skills, highly presentable and comfortable in a client‑facing role where required
* Ability to communicate effectively with technical & non‑technical personnel
* Ability to commit to a permanent role office‑based splitting the week between Henley‑on‑Thames and Chelmsford
Working Hours & Additional Information
The role is a Monday to Friday position with hours of 8:30 a.m. to 5:00 p.m. and the business are ideally seeking to pay a salary of between £40,000 to £55,000 per annum.
Benefits include:
* 21 days holiday + bank holidays
* After each year of service, gaining 1 more holiday day up to a maximum of 25 days holiday
If this role sounds a great fit for you, we look forward to speaking with you soon.
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