Overview
Join to apply for the Customer Host (FTC) role at White Stuff. This is a 4 hours FTC contract and weekend availability may be required.
Who We Are White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, moving forward, sociable, talented and like minded, with a culture that is not hierarchical or political. We encourage entrepreneurial ideas and accountability at all levels.
Who You Are You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
Primary Objective Of The Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You’ll Be Doing
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
* Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
* Understanding shop KPIs and working to continuously improve them.
* Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers products across channels and creating endless aisle orders.
* Engaging customers with our brand by signing up to email newsletters, tagging purchases to profiles, and sending e-receipts in line with data protection regulations.
* Using knowledge of promotions or discounts to inform customers and increase sales.
* Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
* Maintaining high visual standards in store.
* Supporting floor moves, mannequin and window displays, and replenishment.
* Understanding features (fits, style, fabrics) of our product ranges and explaining these to customers to support buying decisions.
Shop Operations
* Processing deliveries efficiently and ensuring products are replenished and available on the shop floor.
* Supporting stock management processes such as stocktakes.
* Using company resources to engage with customers and ensure daily/weekly actions are followed.
* Being a team player and actively participating in team briefs.
* Understanding and complying with Health & Safety and emergency procedures in store.
* Maintaining a professional approach to internal customers, head office departments, centre management where applicable, and visitors.
* Efficiently fulfilling ship from store and Click + Collect processes.
Doing Good Stuff
* Awareness of our charity partner and supporting related events or promotions.
* Understanding our approach to ethical sourcing and environmental impact to explain this to customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits:
* Quarterly bonus opportunity
* Up to 25 days holiday per annum plus bank holidays
* 2 days paid per year to volunteer in the local community
* 50% product discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest free season ticket loan
* Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Customer Service
* Industries: Retail Apparel and Fashion
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