IT Co‑Ordinator Ground Support Equipment (GSE)
FiberNet Hounslow, England, United Kingdom
Job Summary
The IT Co‑Ordinator is responsible for ensuring the stability, security, and efficiency of IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT‑related issues, the role oversees day‑to‑day IT operations, provides hands‑on technical support, and ensures compliance with company standards and cyber‑security protocols. The position is based primarily at London Heathrow (LHR) with regular travel to London Gatwick (LGW) as required. Salary: Up to £38,000 per annum, depending on skillset and experience.
Key Responsibilities
* Oversee day‑to‑day operations of IT systems, hardware, and networks across GSE sites.
* Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime.
* Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose.
* Provide first‑ and second‑line IT support to site employees, resolving hardware, software, and network issues.
* Act as an escalation point for IT tickets, ensuring resolution in line with agreed SLAs.
* Train and guide employees on effective use of IT systems.
* Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices.
* Ensure all devices comply with company IT policies and security standards.
* Partner with GSE operations, commercial, finance, and administrative teams to support business processes.
* Assist in developing system enhancements, workflows, or reports to improve efficiency.
* Support integration of IT systems with ERP, finance, and operational platforms.
* Monitor and respond to cyber security alerts, escalating risks where required.
* Ensure adherence to IT security policies, GDPR, and industry regulations.
* Regularly review and implement patches, updates, and security best practices.
* Maintain accurate records of IT assets, systems, and user requests.
* Keep IT documentation, procedures, and manuals up to date.
* Act as the primary contact for IT vendors, monitoring service quality and resolving issues.
* Support planning and delivery of IT projects, ensuring milestones and deliverables are met.
* Track project progress and provide regular status updates to management.
Skills, Knowledge & Experience
* 35 years experience in IT support, IT coordination, or systems administration.
* Strong knowledge of IT infrastructure including servers, networks, storage, and cloud systems.
* Experience providing 1st and 2nd line support in a service‑driven environment.
* Understanding of cyber security best practices and compliance requirements.
* Strong problem‑solving skills with a proactive and organised approach.
* Excellent communication skills with the ability to work across technical and non‑technical teams.
Desirable Requirements
* Experience supporting ERP, finance, or business platforms (e.g., Dynamics, Navision, Business Central).
* Experience working with external IT vendors and managing service delivery.
* Exposure to IT project coordination or system implementations.
Education & Qualifications
* Bachelor’s degree in Information Technology, Computer Science, or a related field.
Preferred
* Industry certifications such as CompTIA A+, Network+, MCP, or equivalent.
Key Competencies
* Strong organisational and time management skills.
* Ability to manage multiple priorities and meet deadlines.
* Team player with a proactive mindset and willingness to learn.
* High level of integrity and attention to detail.
Key Performance Indicators (KPIs)
* System uptime and availability.
* Incident resolution time.
* First contact resolution rate.
* IT support ticket trends.
* Cost optimisation.
* Cyber security and compliance metrics.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Strategic Management Services
#J-18808-Ljbffr