Hays Newcastle Upon Tyne, England, United Kingdom
Join a leading telecommunications company as an IT Support Technician!
Perfect for IT students or recent graduates, this entry-level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills.
Job Overview:
As an IT Support Technician, where you'll be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments.
* Contract Rate: £19,266 per annum (will be revised upon going permanent)
* Location: Newcastle, NE12
* Contract Length: 12 months (visibility to go permanent afterwards)
Key responsibilities
* Unbox, install, and connect desktop hardware and peripherals at user workstations.
* Perform basic power-on self-tests and initiate automated system builds.
* Connect network cables from desktop clients to network points.
* Support on-site desktop moves and peripheral maintenance tasks.
* Log technical calls and update records using ServiceNow.
* Follow scripts and procedures to ensure consistent service delivery.
* Provide excellent customer service and communicate effectively with end users.
Key Requirements
* Previous exposure to desktop support roles or IT environment.
* Strong organisational skills and ability to follow procedures accurately
* Comfortable working under pressure and meeting tight deadlines
* Effective communication, literacy, and numeracy skills
* Awareness of health and safety practices in the workplace
* Full UK driving licence is mandatory
Start Date: ASAP
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Telecommunications
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