Location: Dorset Coast, South West England
Job Type: Full-time, Permanent
A fantastic opportunity has arisen for an Assistant Marina Manager to join a busy coastal marina and visitor destination on the Dorset coast. This role is ideal for someone with strong operations, customer service, and team leadership experience who enjoys working in a dynamic marine, leisure, or hospitality environment.
You will support the management team in the day-to-day operations of a high-profile marina, ensuring excellent customer service for berth holders and visitors while maintaining safe, efficient site operations.
Key Responsibilities
* Support the day-to-day operational management of the marina, ensuring all activities run smoothly and efficiently.
* Coordinate, allocate, and monitor the work of the marina team to ensure daily, weekly, and monthly operational checks are completed.
* Ensure all administrative tasks and operational processes are completed accurately and on time.
* Assist with staff rota planning, ensuring appropriate coverage during weekends and peak periods.
* Conduct daily team briefings and support the motivation and development of staff.
* Allocate marina berths to annual berth holders and visiting vessels, working closely with operational staff.
* Help maintain a safe, secure, clean, and well-presented marina environment, overseeing routine maintenance and safety checks.
* Deliver high levels of customer service, ensuring an exceptional experience for all visitors and customers.
* Build and maintain positive working relationships with customers, tenants, and team members.
* Support the management team in handling feedback, complaints, and operational improvements.
* Assist with leading the team during busy operational periods or changes within the business.
Skills & Experience
* Experience in operations, marina management, leisure, tourism, hospitality, or facilities management.
* Strong team leadership and staff coordination skills.
* Excellent customer service and communication abilities.
* Organised with the ability to manage multiple operational tasks.
* A flexible and proactive approach to work.
* Ability to work weekends and peak seasonal periods as required.
What's on Offer
* Competitive salary package
* Full on-the-job training with opportunities to gain industry-recognised marine and marina qualifications
* Career development within the marine, leisure, and marina management sector
* A unique opportunity to work in a vibrant coastal environment
This is an excellent opportunity for someone looking to progress their career in marina operations, marine services, leisure management, or waterfront facilities management.
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