Overview
This range is provided by Premium Credit Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Customer Service Advisor - Work from Home
Salary: £25,420 per annum
Ready to make a real impact from the comfort of your home? If you’re passionate about helping people and want to grow your career in a supportive, professional environment, Premium Credit has the perfect opportunity for you. We’re on the lookout for enthusiastic Customer Service Advisors who thrive on delivering exceptional service through inbound calls and emails. Whether you’re looking to build a long-term career in customer service or explore other areas of our business, we’ll give you the tools, training, and support to succeed.
What You’ll Be Doing
You’ll be part of a friendly, fast-paced contact centre team, working Monday to Friday between 8am and 6:15pm (37.5 hours per week). That means your evenings and weekends are yours to enjoy!
Your day-to-day will include:
* Handling inbound calls and emails, using our systems to assist customers and partners.
* Managing routine tasks like updating bank or address details, processing payments.
* Supporting vulnerable customers with care and empathy.
* Accurately recording interactions and following up where needed.
* Rotating between calls and email responses to keep things fresh.
* Taking on additional training to handle more complex queries and grow your expertise.
* Meeting performance targets while consistently delivering top-tier customer care.
What We’re Looking For
* You’re committed to delivering outstanding customer service in every interaction.
* You’re eager to grow your skills in a professional, supportive environment.
* You thrive in a fast-paced, target-driven setting.
What’s Next?
We’re hiring a new team to start on 3rd November to support increased call volumes. If you’re excited by this opportunity, apply via our website today!
Here’s what to expect:
* Application Review - We’ll assess your CV against the role requirements.
* Telephone Interview - A friendly chat with our recruiter, including a call scenario and Q&A.
* Team Leader Interview - A competency-based interview via MS Teams with two of our contact centre leaders.
* Offer Stage - Successful candidates will receive offers following final review.
Additional Information
* We’re committed to making reasonable adjustments during the recruitment process—just let us know if you require any support.
* You must be eligible to work in the UK and reside here from your start date. Unfortunately, we can’t offer visa sponsorship.
* You’ll need to provide your internet speed during the application process to ensure you can work from home effectively.
* We’re proud to be an equal opportunities employer and welcome applications from all backgrounds. We’re open to part-time and job share arrangements too.
Not sure you tick every box? Apply anyway! Research shows many people—especially women—hold back from applying unless they meet every requirement. We value potential and passion just as much as experience.
Apply now and take the next step in your career with Premium Credit. We can’t wait to meet you!
We reserve the right to close this vacancy early if a number of suitable candidates are identified.
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