Job Title: Credit Controller
Location: Worcester, UK
Salary: £26,000 – £30,000 per annum (depending on experience)
Job Type: Full-time, Permanent
Reports To: Finance Manager / Financial Controller
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Job Purpose:
We are seeking an experienced and confident Credit Controller to join our finance team in Worcester. The successful candidate will be responsible for managing and reducing aged debt, maintaining strong customer relationships, and ensuring timely collection of outstanding payments in line with company policies.
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Key Responsibilities:
* Proactively manage a ledger of customer accounts to ensure timely payment of invoices.
* Make outbound calls and send emails/letters to chase overdue accounts professionally and effectively.
* Monitor customer payment performance and escalate issues where necessary.
* Allocate payments accurately to customer accounts.
* Reconcile customer accounts and resolve queries or disputes in a timely manner.
* Liaise with internal departments (sales, customer service, etc.) to resolve invoicing or delivery issues.
* Prepare and issue monthly statements and debtors reports.
* Support with month-end processes including bad debt provision and reporting.
* Maintain accurate and up-to-date records of all communications and actions.
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Skills & Experience Required:
* Previous experience in a credit control or accounts receivable role (1+ years preferred).
* Strong communication and negotiation skills.
* Confident in managing difficult conversations while maintaining professionalism.
* Good understanding of credit control procedures and relevant legislation.
* Strong attention to detail and organisational skills.
* Ability to work independently and prioritise workload effectively.
* Proficiency in Microsoft Excel and experience with accounting software (e.g., Sage, Xero, SAP, etc.).
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Desirable:
* Experience dealing with high-volume accounts or B2B credit control.
* Familiarity with credit checks and setting credit limits.
* Knowledge of legal debt recovery processes.
* AAT qualification or working towards (beneficial but not essential).
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What We Offer:
* Competitive salary package.
* 25 days annual leave plus bank holidays.
* Company pension scheme.
* On-site parking.
* Hybrid working available after training/probation.
* Opportunities for training and career development.
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How to Apply:
Interested applicants should submit their CV and a brief cover letter to lwatts@weareworkforce.co.uk outlining relevant experience and why they’re a good fit for the role.
Lauren watts
Accountancy & Finance Recruitment Consultant
M: 07350 435445 T: 01527 749923
E: lwatts@weareworkforce.co.uk
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