Due to peak season, we are looking for a Customer Service Advisor to work for an award winning companyin York on a fixed term contract until September has become available to work within the customer service team as a Customer Service Advisor.
The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office & your typical day will look a bit like this:
* Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers.
* Contacting customers and responding to email enquiries to ensure customers have all the information they require.
* Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible.
* Liaising with external suppliers on behalf of customers as well as resolving overdue payments
* Contacting customer to follow-up and resolve over-due payments of balances or deposits.
* Preparing & despatching customer documentation
The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good li...