Business Support Administrator, Lowestoft
Dron & Dickson Lowestoft, Suffolk, United Kingdom Wholesale
Company Description
Dron & Dickson are specialists in integrated supply, installation and maintenance of harsh & hazardous electrical equipment. Based at five UK locations, we provide specialist E&I inspection, maintenance and project services to all parts of the Offshore & Onshore Energy sector, Pharmaceutical and Marine industries. Managed from our UK locations, our services operate within the UK, Europe, Africa and Asia.
Position
Purpose: ‘Everyone Home Safe’ – An encapsulation of the right for everyone to return from work safely and promote their wellbeing; this applies to Dron & Dickson staff and all who come in to contact with our work activities. Our systems, processes and cultures coupled with our supply and services ensures people, plant and the environment are kept safe. The primary purpose of this role is to assist the Lowestoft Wholesale department by supporting a wide range of business needs to ensure consistent delivery of customer service and to proactively contribute to the branch strategy.
Objective: The primary objective of this role is to achieve operational and financial branch targets inline with the company strategy through the effective coordination of business support administration.
Our Culture & Values: Our Values aim to underpin and create a positive culture and working environment as well as set behavioural expectations. We are committed to investing in our workforce as we recognise people as our greatest asset. Contribution towards the companies culture and core values are required as part of this role. Our Value acronym AGILE represents qualities associated with being responsive, flexible and adaptable to change which collectively have been identified as key differentiators that offer us competitive advantage.
Reporting to: Branch Manager, Lowestoft
Direct Reports: None
Core Alignment Responsibilities
1. Understand and support the company's mission, vision and values
2. Responsibility of personal learning, development and KPI completion
3. Promote and proactively adhere to the companies core values in all day-to-day activities and interactions.
Role Responsibilities
1. Supporting internal and external enquiries and requests related to the Aberdeen Wholesale team.
2. Liaise with the Sales Coordinators and Stores department to manage all export collections, ensuring compliance with all applicable laws and regulatory requirements.
3. Provide all relevant shipping / export documentation and certification requirements.
4. Assist with everyday expediting tasks, offering support to Expeditor.
5. Process and update Supplier order acknowledgements on to system.
6. Assist with the implementation of new systems and processes.
7. Processing Customer / Supplier returns and credits.
8. Understand and support the company's strategy and mission
9. Maintain good communications with internal and external clients
10. Take a proactive approach to continuous improvement and development of the company’s systems and processes
11. Ad hoc duties as requested by management
12. Travel may be necessary to ensure delivery of business needs.
13. Social and business networking is expected
HSEQ Responsibilities
1. Comply with all Dron & Dickson’s integrated managements system including all policies and Procedures
2. Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting.
3. Act ethically and with integrity
4. Ensure all health and safety training is undertaken.
5. Ensure a safe workplace environment without risk to health.
Requirements
Core Skills
1. Excellent communication and interpersonal skills
2. Articulate, dynamic, energetic and delivery focused
3. Flexible, adaptable and able to work under pressure
4. Ability to represent Dron & Dickson in a positive and effective manner
5. Take responsibility for managing personal performance and results
6. Exceptionally good analytical skills, an ability to translate raw information into actionable strategies and initiatives
Core Training & Competencies
Minimum Standard Grades or GCSE's
Other information
Personal Development
The opportunity to undertake development and progression via a personal development plan is linked to this role.
Contracted Hours
38.25 hours per week with 45 mins for lunch
Hours of work
* Mon to Thurs: 8.30am – 5pm
* Fri: 8.30am – 4.30pm
Benefits Package
* Pension: 3% Company Contribution, minimum 5% employee contribution
* 33 days annual leave (inclusive of 8 public holidays).
* Annual bonus if targets met (not guaranteed)
* Employee Assistance Programme
* Critical Illness Cover: £20,000
* Bike 2 Work Scheme
* Enhanced Maternity Pay
* Enhanced Paternity Pay
Diversity & Inclusion
Dron & Dickson are committed to ensuring our candidates are assured of their right to equitable, fair and respectful treatment. We strive to continually lead with our Core Values to enable employees and prospective candidates the opportunity to develop their potential and proudly bring their whole self to work. We engage in a world of equality, inclusion and connectedness and are committed to supporting and welcoming individuals from all backgrounds, knowing that every perspective is a valuable part of our success. Should you require any reasonable adjustments throughout the recruitment process, please let a member of the Talent Acquisition team know.
Please Note: Applications will close on Wednesday 19th August 2024.
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