Automotive Service Advisor - Sevenoaks
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Join Our Reputed Client's Dynamic Team!
Our client in Sevenoaks is hiring a dedicated Automotive Service Advisor to deliver exceptional customer support and tailored solutions. This in-house role offers a fantastic opportunity to utilise your communication skills, develop industry expertise, and be part of a vibrant team.
What you will be doing:
* Respond promptly and professionally to customer enquiries via phone, email, and live chat
* Provide accurate information about products and services to ensure customer satisfaction
* Record and update customer interactions within the Salesforce platform
* Analyse customer data to identify trends and opportunities for service improvement
* Assist clients with account management, including setting up or updating details
* Collaborate with internal teams to resolve complex issues efficiently
* Promote relevant financial products and services, adhering to compliance standards
* Maintain a thorough understanding of company policies and industry regulations
What you will bring:
* Proven experience in customer service, with an automotive knowledge being a bonus
* Proficiency with CRM systems is highly desirable
* Strong written and verbal communication skills
* Analytical mindset to interpret data and generate insights
* Excellent organisational skills to prioritise tasks in a fast-paced environment
* Ability to work independently and as part of a team, demonstrating flexibility
* A proactive attitude with keen attention to detail and problem-solving skills
* Sales or upselling experience is a plus but not essential
Additional details:
* Location: Sevenoaks
* Hours: 8am to 5pm (Friday 3.30pm finish)
* 31 days holiday including bank holidays
* Minimum salary of £15 per hour
* Immediate start available
If you are eager to join a professional environment where your skills can grow and make a real impact, we want to hear from you! Apply now to become part of this exciting opportunity. xsngvjr
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.