Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make more of every day. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for Bookings and Events Administrator to join our team. As a Bookings and Events Administrator, you’ll play a key role in ensuring the smooth running and maximum use of sports and leisure facilities, helping create positive experiences for individuals, clubs, and community groups. From managing bookings to coordinating events, your work will support participation, wellbeing, and community engagement. You’ll help create a welcoming environment where activities run seamlessly and people can come together – delivering a positive impact on local communities.
Responsibilities
* Manage bookings for sports facilities, studios, meeting rooms, and event spaces, ensuring systems are accurate and up to date.
* Handle enquiries via phone, email, and in person, converting these into confirmed bookings.
* Plan and coordinate events such as tournaments, classes, community activities, and private hire functions.
* Act as a key point of contact for customers and event organisers, ensuring events run smoothly and resolving issues when needed.
* Maintain accurate financial and administrative records, including payments, invoices, and reports.
* Support marketing and promotion activities to increase bookings, participation, and revenue.
* Ensure all activities comply with health and safety requirements and operational procedures.
Qualifications
* Experience in administration, bookings, or event coordination.
* Strong organisational and time management skills, with the ability to manage multiple priorities.
* Excellent customer service and communication skills.
* Confidence using IT systems, including booking platforms and Microsoft Office.
* A proactive, flexible approach with strong attention to detail.
* Experience in a sports, leisure, or hospitality environment would be beneficial.
Benefits
* Holidays: 21 days plus bank holidays (pro rata).
* Pension: Up to 6% contributory pension scheme.
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
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