Senior Guest Service Manager (Front Office)
40 hours per week over 7 days
JOIN US
At Hilton, It Matters Where You Stay, but The Stay is
only one side of the story.
The possibilities are endless with a career at Hilton. Come
for the job, thrive in your career, and enjoy the journey of Making the Stay .
As a global hospitality company with 22 world-class brands
in 126 countries and territories, comprising more than 7,000 properties with
one million rooms, we know it takes hundreds of jobs to create unforgettable
experiences for our guests – and behind every job, there’s an extraordinary
person working to make each Stay magical.
OUR HOTEL
Hampton by Hilton Birmingham Broad Street is a vibrant,
centrally located hotel in one of Birmingham’s busiest entertainment districts.
As part of the globally recognised Hilton brand, the hotel offers a supportive
team environment, opportunities for career development, and high standards of
service.
Working here means being part of a fast-paced, guest-focused
team, with the chance to build valuable hospitality skills while delivering a
great experience to visitors from around the world.
OUR BENEFITS
You will have access to a benefits package we believe truly
works for our people
* Discounted
hotel room rates for you and your friends & family
* 50%
Discount on food & drink whilst on duty
* Hilton
Learning & Development platform for all training requirements
* 50%
F&B discount at Hilton hotels when staying on Team Member Rates
* Incentive
schemes
* Access to WeCare app – a solution
designed to support your mental, physical, social and financial wellbeing,
providing access to 24/7 UK-based online GP appointments, mental health
counselling, a get fit programme, legal and financial guidance plus much more
And much more!
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR
HOTEL
What you'll be doing...
· Carrying
out Duty Manager shifts
· Be
responsible for ensuring the safety and security of hotel guests and staff
during your shift.
· Recruit,
train and develop members of the Front Office Team
· Complete
the weekly rota for your department
· Complete orders for the front office department
· Drive Loyalty through Hilton Honors enrolments
· Set targets and incetives for your team
· Deliver great guest scores
· Operate to brand standards
· Be
the friendly face that welcomes guests, making their first impression
unforgettable from check-in to check-out.
· Serving
simple meals and drinks
· Identifying
potential sales leads
· Work
with housekeeping and maintenance teams to quickly handle guest requests and
keep everything running smoothly.
· Manage
daily tasks like calls, emails, and reservations with efficiency, staying cool
under pressure.
· Go
the extra mile for special requests, adding that extra touch to make guests’
stays memorable.
WHAT WE NEED FROM YOU
· Previous experience in a similar role..
· A
welcoming personality who loves connecting with people and making their day
brighter.
· Strong
communication skills, comfortable chatting with guests and coordinating with
team members.
· Sharp
attention to detail, especially when it comes to handling guest needs and
reservations.
· A
problem-solver who can think on their feet, handling any situation with a
positive attitude.
· Team
spirit, ready to jump in wherever needed to keep things flowing smoothly.
· High
energy and adaptability, thriving in a fast-paced environment where no two days
are the same.
If this sounds like the job for you please get in touch!