Purpose of the Role
Play a key role in driving the growth and success of TalentPredix, an innovative and fast-growing strengths and talent assessment, development, and coaching consultancy serving clients worldwide.
In this role, you'll lead both the sales and customer support functions - building strong client relationships, securing new business, and ensuring clients receive outstanding service at every stage. You'll be responsible for delivering on sales goals, enhancing support processes, and aligning both areas with the company's strategic objectives. By growing and developing the team, you'll help drive customer satisfaction, loyalty, and long-term business impact.
Key Measures of Success
· Generate new corporate business and consistently achieve sales targets by sourcing high-quality leads, converting them into successful sales, and ensuring a smooth handover into ongoing client support.
· Develop and refine a results-driven sales and support strategy that boosts sales performance, strengthens client relationships, and ensures a high-quality customer experience.
· Maintain accurate CRM and support records while providing clear, well-structured reports to guide data-driven decision-making across both sales and customer support.
Main Responsibilities
1. Sales Support
* Research and qualify leads, making outbound calls/emails to generate interest and respond to questions about products and services.
* Schedule consultations and business development meetings for directors and consultants.
* Support the sales team by preparing tailored quotes, proposals, and presentations for prospective clients.
* Conduct background research on prospective clients and industries to inform customized sales approaches.
* Identify opportunities to upsell and cross-sell additional products and services.
* Maintain and update client records in CRM system (Zoho), ensuring accuracy and data integrity.
* Collaborate closely with marketing to align promotional campaigns and materials with sales objectives.
* Track and report on lead generation activities to support continuous improvement of the sales pipeline.
2. Operational & Customer Support
* Provide customer and system support, handling general and technical queries with prompt, effective, and friendly responses.
* Troubleshoot issues and escalate more complex cases where required, ensuring a positive client experience.
* Assist with managing and coordinating assessment processes for clients, ensuring accuracy and timeliness.
* Monitor and improve client support processes and systems to increase efficiency and client satisfaction.
* Prepare and deliver weekly and monthly reports on client projects, support queries, and engagement levels.
* Actively contribute ideas and feedback to strengthen client support, project management, and operational processes.
* Build strong, ongoing relationships with clients by delivering professional, reliable, and value-adding support.
3. General Administrative Support
* Manage scheduling and coordination of internal meetings, including preparing agendas, recording minutes, and tracking actions.
* Support communications, logistics, and occasional travel arrangements for directors and consultants.
* Provide general administrative assistance, maintaining accurate process documentation, reports, and records.
* Create, issue, and track invoices using Xero, ensuring accuracy and timely payments from clients.
* Assist with budget tracking, expense reporting, and other financial administration tasks as needed.
What We're Looking For
· 2–3 years of experience in B2B sales, recruitment, or a similar outbound sales-focused role
· Background in Business Psychology, HR, or Recruitment is a plus
· Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels
· A confident, friendly, and empathetic approach to building and maintaining relationships
· Results-driven, with strong drive, determination, and a proactive attitude
· A genuine desire to learn, improve, and advance
· A collaborative team player who contributes positively to group success
· Efficient and highly organized, able to work independently and manage time effectively
· Thrives in a fast-paced, dynamic entrepreneurial environment
Contract Type
Full-Time Contact
Working Hours
40 hours per week (core hours 9am – 5.30pm)
Location
Hybrid (Wimbledon, London)
Salary Range
£28,000 - £33,000 depending on experience with generous sales bonus scheme
TalentPredix Company Background
We are an innovative and fast-growing strengths assessment, development and coaching consultancy serving clients worldwide.
Using the latest psychological science, we help organizations achieve thriving workplaces and lasting success by uncovering and optimizing the strengths and potential of individuals and teams.
TalentPredix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Purpose
Unleashing exceptional talent and thriving workplaces.
Our Values
Our values are at the heart of everything we do. They help us deliver our purpose and build a thriving, high-performing team.
Empower People: Talented and empowered people are key to the success of any organization. By unleashing people's strengths and full potential, we can achieve thriving workplaces and careers.
Boldly Innovate: We take pride in being disruptors and innovators. We always apply the latest behavioural science and embrace learning, experimentation, creativity, and curiosity.
Grow Stronger Together: We believe in collaborating closely with each other, our clients, and our partners. We can leverage our diverse strengths to create something exceptional by working together.
Deliver Excellence with Heart: We aim to build strong relationships based on trust, candour, and empathy. While our solutions are science-based, we deliver them with heart, creating memorable experiences.
Job Types: Full-time, Permanent, Temp to perm
Pay: £28,000.00-£33,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Flexitime
* Work from home
Ability to commute/relocate:
* London SW19 7NB: reliably commute or plan to relocate before starting work (required)
Application question(s):
* In one sentence, why are you interested in this placement with TalentPredix?
Education:
* A-Level or equivalent (preferred)
Experience:
* B2B sales, recruitment, similar outbound sales-focused role: 2 years (required)
* Business Psychology, HR, or Recruitment: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in London SW19 7NB
Reference ID: General Assistant