Contract | Civic Recruitment Limited | United Kingdom
Posted On 04/06/2026
Job Information
Work Experience 1-3 years
Community & Social
City Tower Hamlets
Province Tower Hamlets
Postal Code E2
Job Description
4-5 month contract position with a local authority
Summary
* This is a 4-5 month contract position with a local authority, focused on delivering a customer-centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution-focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.
Responsibilities
* Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
* Provide clear, high-quality advice on housing options to enable informed decision-making.
* Work proactively to prevent homelessness through early intervention and practical support.
* Assist customers in accessing private rented sector accommodation where appropriate.
* Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
* Assess eligibility, homelessness status, and priority need in line with legislation.
* Undertake inquiries and produce detailed and legally sound decision letters (S184).
* Refer complex cases to relevant specialist teams with comprehensive supporting information.
Essential Experience Required
* Experience working in a housing options, homelessness prevention, or similar role.
* Proven experience managing a caseload and delivering customer-focused services.
* Experience in mediation, negotiation, and working with vulnerable individuals.
Essential Qualifications Required
* Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
* Evidence of continued professional development in housing or homelessness services.
Additional Information
* Working hours: 35 hours per week.
* DBS required.
* Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom.
* The role is office-based, requiring attendance from Monday to Friday.
* Interviews will be conducted in person at the Council Town Hall office.
* We operate on a bi-weekly schedule.
* The role closes on 12th June 2026, apply ASAP.
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