Job Description
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?
If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
* Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
* Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
* Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
* Managing Active Directory tasks such as user account creation, password resets, and permissions
* Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
* Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
* Assisting with basic network troubleshooting and connectivity issues
* Documenting solutions and contributing to the IT knowledge base for future support
* Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
1. Previous experie...