DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best‑in‑class solutions across the digital ecosystem that help build a better industry.
About This Role
The complexities of scaling a world‑class talent function at a rapidly growing company are vast, but that’s not going to stop us! We’re looking for an HR Operations Analyst to join our growing and dynamic team. You’ll be at the centre of the employee lifecycle, managing Workday transactions like onboarding, off‑boarding, job changes, compliance verification, and supporting the development of business processes. You’ll also be the first line of support for employees and managers navigating the system. This role is perfect for a collaborative problem solver who thrives in a fast‑paced environment and effectively manages relationships across cross‑functional teams. If you’re detail‑oriented, passionate about operational excellence, and ready to build the foundation that supports our people, this is the opportunity for you!
What You’ll Be Doing
* Responsible for ensuring completion and compliance of employment eligibility verification requirements for all countries, including Form I‑9 verification for U.S. new hires.
* Process and manage high‑volume administrative and transactional employee data changes in Workday, including onboarding, off‑boarding, job changes, leave updates, and general record maintenance, while adhering to team SLAs to ensure timely and accurate processing.
* Provide day‑to‑day support to employees and managers using Workday self‑service (hires, transfers, job changes, promotions, etc.).
* Run standard reports and support ad‑hoc data requests; conduct data audits to ensure accuracy and maintain data integrity.
* Handle employee inquiries and issue resolution; assist in the research, escalation, and resolution of Workday‑related operational issues.
* Deliver exceptional customer service and ensure all inquiries are accurately addressed in a professional, efficient, timely manner.
* Collaborate effectively across HR and non‑HR cross‑functional teams (HR Business Partners, Talent Acquisition, Benefits, Payroll, IT, Finance).
* Support business process development, improvement, data management, releases, testing, and maintenance within Workday and other HR systems.
* Serve as the first line of support for Workday system questions; troubleshoot and resolve system issues.
* Participate in the design, testing, and implementation of new functionality in Workday, including the bi‑annual release.
* Develop job aids and conduct training sessions and workshops for end users to promote efficiency and adoption.
* Support basic system configuration in Workday.
* Create and load EIBs as necessary.
Skills & Experience You’ll Need
* 2+ years of HR technology and operations experience (Workday experience preferred).
* Functional experience and knowledge of HR processes using Workday.
* Familiarity with Workday configuration and reporting (not required).
* Ability to multitask and prioritize work.
* General awareness of compliance processes (e.g., SOX compliance).
* Bachelor’s degree in Human Resources or equivalent experience (HR, Business Ops, Business Administration).
* Strong attention to detail, problem‑solving skills, and the ability to work in a fast‑paced environment.
EEO & Equal Opportunity Statement
As set forth in DoubleVerify’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We believe in a diverse and inclusive workforce and encourage eligible individuals to apply.
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