Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide.
An exciting opportunity has arisen for an IT Support Administrator to play a key role within their shared service IT function responsible for providing a wide range of supporting duties to the department such as general business administration, IT procurement, asset management, user management, systems support, and telecom services with a requirement for hands-on experience with mobile device management (MDM/InTune).
The successful candidate will support the IT department with a wide variety of technical and non-technical tasks, ensuring its seamless operation and the successful delivery of IT services.
Providing general departmental administrative support such as order provisioning, asset tracking, and request fulfillment.
Logging and managing requests from employees on our ServiceNow ITSM platform to track workload and order status
Assisting the Executive support team and Desktop team with ad-hoc requests.
Mobile device support and advanced troubleshooting skills (Apple & Android technologies)
Help set up and provision new mobile devices using MDM/InTune.
Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications.
Provide systems support where necessary across hardware, software, and connectivity issues during times of high-ticket volumes or staff absences
Strong communication, professionalism, and discretion when handling sensitive support queries.
An understanding of the importance of excellent customer service and a “can-do” attitude.
Strong background in Microsoft products, Microsoft Office, and Windows versions.
Knowledge of ServiceNow or other ITSM, along with ticket management best practices.
IT industry experience
Microsoft Windows
Microsoft Office O365
ServiceNow ITSM
Microsoft Teams
ITIL Best Practice
Knowledge of administrative and clerical procedures
ITIL foundation or other relevant IT qualifications
Term: Full-Time, Permanent
Benefits: Annual bonus, optional overtime and on-call, excellent holiday allowance, great pension, private health, and life insurance, great career prospects + More!