About the Role
A fantastic opportunity has arisen for an experienced finance leader to take ownership of Credit and Billing Operations within a global, fast-moving organisation. This senior role is central to ensuring robust financial controls, accurate revenue processes, strong cash flow performance and high-quality service delivery across international teams.
As Head of Finance – Credit and Billing Operations, you will lead multiple functional areas including Credit Control, Billing, and Cash Allocation, as well as oversee offshore shared service teams. You will drive operational excellence, process improvement and governance across the entire order-to-cash cycle while providing key insight to senior stakeholders.
If you are a forward-thinking finance professional with strong people leadership skills and a proven track record in credit, billing, or wider finance operations, this role offers high visibility, genuine influence and the opportunity to shape how a global organisation manages its financial processes.
What You Will Be Responsible For
* Leading the Credit, Billing and Cash Allocation teams, ensuring high standards of accuracy, service delivery and team development.
* Overseeing the delivery of invoicing, credit notes and cash application processes, ensuring alignment with contractual and fiscal requirements.
* Acting as the senior point of contact for Credit & Billing operations, providing oversight of performance, controls and risk mitigation.
* Managing relationships with international Shared Service Centre teams, ensuring consistency, collaboration and accountability.
* Reviewing customer contracts to ensure credit terms and billing requirements are clear, compliant and commercially appropriate.
* Monitoring aged debt, credit exposure and collection performance, supporting strong working capital management.
* Ensuring the timely allocation of payments and maintaining the integrity of customer accounts and the general ledger.
* Driving the effective use of Direct Debit and automated payment solutions to optimise cash flow and reduce debtor days.
* Overseeing key financial control processes including ADM and NCR reporting, ensuring accuracy and timely resolution of discrepancies.
* Supporting internal and external audits and ensuring compliance with internal control frameworks.
* Producing senior-level performance reporting, analysis and metrics to support decision-making and forecasting.
* Leading process improvement initiatives to enhance efficiency, accuracy and customer satisfaction across Credit & Billing operations.
* Providing coaching, development and leadership to build a high-performing finance operations team.
What You’ll Bring
Essential Experience
* Strong management experience within Credit Control, Billing, Finance Operations or similar disciplines.
* Experience working within a dynamic, fast-paced finance environment.
* Proven background managing multi-site or international teams, including offshore shared service centres.
* Confident leadership skills with the ability to engage, motivate and develop teams.
* Intermediate Excel skills and confidence working with financial data.
Key Attributes
* A proactive leader with excellent communication and relationship-building skills.
* Strong commercial judgement and the ability to identify financial, operational and compliance risks.
* High levels of accuracy, attention to detail and accountability.
* A problem-solver who focuses on root causes and drives sustainable improvements.
* Comfortable challenging the status quo to enhance efficiency and control.
* Customer-focused, adaptable and resilient when managing competing priorities.
Why This Role Stands Out
* A senior leadership position within a growing global organisation.
* Ownership of critical revenue and cash flow functions with the autonomy to shape how they operate.
* Influence at a senior level, working closely with the Regional Head of Finance and other leaders.
* The chance to lead, collaborate and innovate across multiple regions and teams.
* Real scope to drive transformation, strengthen processes and support future growth.
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