Contact Centre Agent
Monday - Friday, Full-Time - Hybrid working scheme available.
Salary - £24,570
Stone, Stafford
MPJ Recruitment are proud to be representing our client, who is a well-established, family-run Enforcement and Debt Recovery Agency in England and Wales. Originally founded in 1993, they specialise in a wide range of services, from recovering unpaid invoices and commercial rent arrears, to local taxation and high court enforcement.
Contact Centre Agent Key Responsibilities:
Handle inbound and outbound customer calls, live chats, and emails
Negotiate and arrange affordable payment plans
Follow client instructions and adhere to compliance requirements
Provide tailored solutions to help customers resolve debts fairly
Work collaboratively to share best practices and improve results
Maintain accurate customer records and update systems promptly
Contribute to helping people get out and stay out of debt.Contact Centre Agent Benefits:
Hybrid working model (3 days in office, 2 from home after probation)
25 days annual leave, plus bank holidays
Dedicated 2-week induction training programme
Flexible shifts to support work-life balance
Mandatory office shutdown between Christmas and New Year
Company Pension Scheme
Company Sick Pay Scheme
Mental Health Champions and wellbeing initiatives
Free onsite parking
Social events and casual dress days.Interested in finding out more? Click Apply