Job Title: Logistics and Customer Service Administrator
Location: Helsby, Frodsham, WA6 0DJ
Salary: GBP26,000 – GBP30,000 per annum
Job Type: Full time, Permanent
Hours: 38 hours per week – Monday to Thursday 07:30 – 16:00, Friday 07:30 – 12:50
About Heat Trace Limited
Heat Trace Limited is a global leader in the design, manufacture, and supply of electric heat tracing systems. With a strong commitment to innovation, quality, and customer satisfaction, we serve a wide range of industries including oil and gas, chemical, power generation, and infrastructure.
About the Role
This position combines customer service and shipping responsibilities within a busy, fast‑moving department of a manufacturing company. The role ensures orders are processed accurately, quotes are prepared efficiently, deliveries run smoothly, and customers receive consistently high service. It requires strong multitasking skills, excellent attention to detail, and the ability to work independently and as part of a team. Experience with an ERP and/or CRM system is essential.
Key Responsibilities
Customer Service
* Process customer orders accurately and efficiently.
* Prepare and issue customer quotations.
* Respond to customer enquiries by phone and email in line with business requirements.
* Provide updates on order status, lead times, and delivery schedules.
* Maintain accurate customer records and order information within the ERP/CRM system.
Shipping and Logistics
* Arrange domestic and international shipments, including export and import processes.
* Prepare shipping documentation such as commercial invoices, packing lists, and export declarations.
* Ensure compliance with shipping regulations and customer requirements.
* Track shipments and proactively resolve delays or discrepancies.
* Liaise with freight forwarders, carriers, and suppliers to arrange collections and deliveries.
* Support the dispatch team with information needed for accurate order fulfilment.
Cross‑Functional Collaboration
* Work closely with internal teams/departments to ensure smooth and efficient order flow.
* Communicate clearly with overseas customers and suppliers regarding order and shipping documentation and schedules.
* Support continuous improvement initiatives within customer service and logistics.
About You
Essential Skills and Experience
* Strong multitasking ability and organisational skills.
* Excellent attention to detail and accuracy.
* Confident communicator with clear written and verbal communication skills.
* Ability to work independently and collaboratively within a team.
* Background in customer service or shipping/logistics (one or the other essential).
* Experience with ERP, CRM, or quoting systems (e.g., Epicor, OpenCRM).
Desirable
* Knowledge of export/import documentation and shipping processes.
* Experience working with overseas customers or suppliers.
* Time management skills, prioritise workload.
Personal Attributes
* Professional, positive, and customer‑focused attitude.
* Adaptable and comfortable managing changing priorities.
* Reliable, organised, and committed to delivering high‑quality work.
* Ability to remain calm under pressure.
Benefits
* Pension scheme
* Health Shield scheme
* Group Life Assurance
* Training and Personal Development
* 25 (unspecified benefit)
#J-18808-Ljbffr