About The Role
HomeServe are currently recruiting for a Systems Configuration Analyst to join the Operations Team in Nottingham. The ideal candidate will be a data driven, highly numerate self starter who is not afraid to challenge the status quo.
We work in a hybrid way with a requirement to travel into the Nottingham office 2 times per week to work with your team. With this in mind, you will be located within a convenient commute to Nottingham.
Working across the other Planning, Field and Contact Centre departments, the department works to ensure smooth short term and long-term operational performance, clear and accurate information and guidance to decision making
PRINCIPAL ACCOUNTABILITIES:
The Systems Configuration Analyst is responsible for the system configuration of the HomeServe field deployment system and associated programmes.Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings are aligned to the Field/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation.
Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer experience and increased efficiency. Including:
1. Configur...