Overview
Key Account Manager to join our Water Services Contracts business unit. You will drive growth by winning new contracts and developing long‑term relationships with regulated water companies.
Responsibilities
* You will drive growth by winning new contracts and developing long‑term relationships with regulated water companies. Experience of navigating procurement teams in the Regulated Water Industry is essential.
* Maintain and ensure compliance with all policies, procedures and standards whether Severn Trent, client, regulatory, statutory or legal obligations.
* Ensure payments are made and revenue collected to balance account and ensure KPIs & SLAs are adhered to, as well as customer expectations being met.
* Reporting of any issues / complaints or discrepancies engaging with all organisations to ensure resolution in a timely manner and work collaboratively with the wider MoD Projects team to drive a compliant business.
* Understand and improve performance against standards set internally, externally and by clients and competitors. While managing and providing timely feedback to the management team.
* Deliver accurate measures and findings to the management team to assist with decision making for the future.
* Build and maintain effective relationships with both internal and external stakeholders ensuring a trusting relationship with clients and potential clients.
What You’ll Bring To The Role
To be successful in this role you should be well‑versed in the water and wastewater industry, including regulatory, statutory, and legal obligations. You must demonstrate relevant industry experience with infrastructure services, including operations, systems, and solutions similar to those provided by Severn Trent Services and the ability to build trusting relationships are essential. You’ll understand company KPIs and regulatory targets relevant to business development. Commercial awareness, the ability to identify and apply industry standards, and a strong track record of stakeholder engagement and management are also important. You should be driven to deliver personal, team, and company objectives, tackle demanding tasks, and understand the costs of failure. Problem‑solving skills to enhance customer experience, technical understanding of water and wastewater assets, excellent customer service, and experience managing key accounts and relationships with external stakeholders are crucial. A full U.K driving licence will also be required. The role holder will need to be able to secure and retain full MoD (SC) security clearance.
What’s In It For You
* Salary range between £47,090.60 - £54,808.00 plus monthly car allowance of £520 per month
* Annual bonus scheme of up to 15% of your annual salary
* 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
* Dedicated training and development with our ‘Academy’
* Electric vehicle scheme and retail offers
* Family friendly policies
* Two volunteering days per year
#J-18808-Ljbffr