Customer Engagement and Scrutiny Lead Location: Ashington or Durham Contract: Permanent Hours: 37 per week Salary: £36,047 per annum (inclusive of car allowance) Closing Date: 9:00 am, 16th June 2025 Our client is looking for individuals who are passionate about involving customers to help shape decision-making and business strategy, by creating diverse and inclusive opportunities, to undertake a Customer Engagement and Scrutiny Lead position for them. Duties the role holder will be responsible for include: Designing and delivering a comprehensive scrutiny and engagement strategy using multiple methodologies including traditional and digital channels in order to remove barriers Creating a mechanism to share customer feedback and lived experience with business representatives, bringing the customer voice to life in an engaging and compelling way. Creating and managing a suite of digital engagement tools which actively engage with customers to understand their needs, concerns, and suggestions for service improvement, to include surveys, polls and online discussion groups Identifying appropriate community-based engagement events and initiatives to promote positive engagement. Conduct focus groups/other qualitative techniques to engage with a diverse and potentially hard to reach audience. Having a thorough understanding of regulatory requirements. Managing a Customer Engagement Coordinator and collectively delivering an involvement program where customer views are listened to and used to help inform business change and drive continuous improvement. Working collaboratively with the Customer Research & Insight Manager to help bring the customer voice to life. About you: Successful candidates will need: Strong communications skills, including active listening skills, proficient at moderating conversations, face to face or online, embracing diversity. Proven track record of managing engagement, involvement and scrutiny projects from beginning to end. Confidence to work with a range of internal and external stakeholders, including senior leaders. Excellent spoken, written and visual communication skills, with the ability to adapt style and outputs to the varying needs of different audiences. Ability to work at pace and can prioritise and project manage a number of tasks at once. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search. ADZN1_UKTJ