Retail Relief Officer positions available in Tonbridge, Edenbridge, Bigging Hill, and surrounding areas, offering £15.00 per hour.
Job Overview
Responsibilities include protecting property, people, and assets by providing security services in accordance with published Assignment Instructions (AIs) and any updates.
The role involves delivering results that meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring high-quality service to support contract retention.
Continuous self-development through additional training is required.
Main Duties
Operations
* Ensure compliance with all policies, legal, and regulatory requirements, guided by the Security Account Manager and UK law.
* Complete all tasks on site as per the published AIs, reviewing and suggesting improvements.
* Obtain and wear required licenses (Security Guarding or Door Supervision license, CCTV PSS SIA License) at all times during duties. Additional contractual courses may be necessary.
* Follow instructions and safety procedures, working systematically and responsibly.
Training
* Complete all required competency training satisfactorily.
* Engage in ongoing training and professional development, utilizing technology to enhance skills.
* Renew licenses at least 16 weeks before expiry.
Security and Health & Safety
* Report any hazards or safety concerns immediately.
* Stay alert to threats or changes in the environment and respond appropriately.
* Maintain professionalism in challenging situations and with difficult customers.
* Document incidents accurately and promptly in notebooks and incident reports.
* Adhere to schedules, conduct check calls as per AI, and report incidents to emergency services and communication centers.
Qualifications
* Previous security experience preferred.
* SIA license required.
* SC clearance is desirable.
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