Job Title: Second Line Engineer Location: Altrincham site (Atlantic St, Broadheath, Altrincham, WA14 5EQ) Employment Type: Part-time, fixed-term contract (3 months, potential extension) On-Site Work Schedule: Monday & Tuesday (2 days per week) Working Hours: 08:00 - 16:30 (with occasional early starts) Start Date: 16th June 2025 About the Role We are urgently seeking an experienced Second Line Engineer to provide on-site IT support at our Altrincham site. This part-time role requires the selected candidate to work on-site every Monday and Tuesday, ensuring smooth IT operations and technical issue resolution at the 2nd line level. Key Responsibilities Deliver on-site IT support for hardware, software, and network issues. Work within our ServiceNow platform to manage and resolve support tickets efficiently. Collaborate with our current embedded engineer to ensure a smooth handover period before their departure on 1st July 2025. Provide technical guidance and escalate issues where necessary. Ensure that IT systems remain operational and aligned with business needs. Requirements Proven experience in 2nd Line IT Support. Proficiency with ServiceNow or similar ticketing systems. Ability to troubleshoot and resolve hardware/software/network issues. Strong communication and problem-solving skills. A valid DBS clearance will be required. Additional Information This is an initial 3-month contract, with a strong likelihood of extension. The site opens at 7 AM, so occasional early starts may be necessary. The successful candidate will be interviewed to ensure they meet our standards. If you're an experienced Second Line Engineer looking for a flexible on-site opportunity, we'd love to hear from you! ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: ADZN1_UKTJ