Salary: £50,000 - 50,000 per year Requirements: Educated to degree level in IT/Computer Science, or equivalent professional experience At least 2-3 years experience supporting Microsoft Dynamics 365 Finance & Supply Chain Management or Dynamics 365 Customer Engagement applications Strong functional troubleshooting, configuration and user support experience Good understanding of end-to-end business processes such as finance, retail, sales, customer service or membership Exposure to ITIL practices, particularly incident, problem and change management Analytical, proactive and collaborative approach Ability to manage competing priorities and communicate clearly with both technical and non-technical colleagues Comfortable working with autonomy and building strong relationships across teams, suppliers and stakeholders Experience across both D365 F&SCM and D365 CE Familiarity with PowerApps and Power Automate Knowledge of SQL, Azure DevOps, LCS, data integrations or Microsoft functional certifications is advantageous Responsibilities: Support the performance, stability, and future development of the Microsoft Dynamics 365 platform Provide hands-on support, continuous improvement, release management and system enhancement Collaborate with colleagues in various departments including Retail, E-Commerce, Marketing, and Customer Care Enhance user experience and improve business performance across the organisation Manage competing priorities effectively Communicate technical information clearly to non-technical colleagues and stakeholders Technologies: Azure DevOps Support ITIL Marketing SQL Office 365 Cloud Network More: We are the Royal Botanic Gardens, Kew (RBG Kew), a leading plant science institute and UNESCO World Heritage Site. Our mission is to understand and protect plants and fungi for the well-being of people and the future of life on Earth. With a diverse team, we work tirelessly to combat the extinction crisis and create a world where nature is valued and sustainably managed. We offer a salary range of £46,556 - £53,882 per annum, along with a fantastic benefits package that includes opportunities for continuous learning, generous annual leave, flexible working arrangements, and a range of wellbeing support options. Join us on our journey as protectors of the worlds plants and fungi. last updated 14 week of 2026