Manpower is recruiting a Switchboard Receptionist on behalf of our public sector client. Location: Pontyclun Contract: Temporary Duration: 6 months Hours: You will work between 25 and 37.5 hours per week. Shift times will be subject to a rota that covers a 24/7 service, 7 days a week consisting of days, evenings and nights, weekends and Bank Holidays. Hourly rate: Weekdays £12.36, Saturdays and Nights £17.43 Sundays and Bank Holidays £22.62. Start date: Immediate subject to satisfactory written references. The role: As the first point of contact you are responsible for providing a responsive and efficient switchboard/information service 24/7 to all service users. Your initiative and adaptability will play a crucial role in ensuring that our operations run smoothly, even when faced with unexpected situations. You will shadow another operator for training to help you succeed in this dynamic environment before moving onto the rota. Key Responsibilities: Provide a responsive switchboard and information service. Uphold and adhere to departmental policies and procedures to ensure high standards of service. Develop a strong understanding of the organisation's functions, departmental practices, and medical terminology for accurate assistance. Respond promptly to medical emergency calls, activating emergency procedures as per company protocols. Manage alarms and major incident alerts by initiating ...