Key Responsibilities
* Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.
* Lead the Operations Change project teams (direct and/or indirect stakeholders).
* Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
* Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
* Proactively manage operational and project risks, ensuring compliance with all internal policies and external regulations.
* Engage with clients and internal stakeholders, participating in due diligence and fostering strong partnerships.
Qualifications
* Relevant senior experience in project/change delivery within the Investor or Securities Services industry, including significant experience managing large client deals and strategic programs.
* Extensive experience as a people leader/people manager, leading and developing teams.
* Experience in Investor/Securities Services Operations, or business/Product knowledge of the same.
* Exceptional stakeholder management and client‑facing communication skills with strong executive presence.
* A strategic mindset focused on continuous improvement and transformation.
* Proven track record of driving process improvements, standardization, and organizational design.
Benefits
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.
* Competitive base salary (annually reviewed)
* Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
* A discretionary annual performance related bonus
* Private medical insurance packages to suit your personal circumstances
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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