Job Description
We are looking for a Depot Supervisor to control all aspects of the satellite delivery function out of the satellite depot, including the scheduling of deliveries, allocation of loads, monitoring of delivery performance and maintenance of efficient delivery service in line with the company customer service targets.
Shift Pattern: Various Monday - Saturday
Your responsibilities will include:
* To efficiently manage resources to ensure that all deliveries are dispatched in a punctual and cost-effective manner whilst maintaining budgetary targets, through appropriate allocation of routes, drivers and mates.
* To ensure successful delivery performance, through monitoring driver performance throughout the day and taking pro-active remedial action as necessary to achieve targets.
* Review and action feedback via the NPS system with drivers & mates.
* To manage customer queries regarding failed deliveries in a courteous and professional manner and take prompt remedial action.
* To maintain above 99.5% Attributable Service Level through effective communication with all staff of expectations and targets.
* To promote the Company core values and behaviors.
* To ensure full compliance of the hand held terminal, usage, start time and 3-hour delivery adherence.
* Manage first stage disciplinary situations.
* To maintain accurate records on the Drive to provide clear, punctual and accurate reporting on key performance indicators to the Depot Manager and senior management team.
Preferred skills, knowledge and experiences:
* Knowledge of industry legislation e.g. tachograph and driving hours regulations.
* Extensive knowledge and experience of transport operations and legal responsibilities.
* Basic awareness of health and safety legislation.
* Clamp/fork truck License would be advantageous.
* Ability to work in a high-pressure, fast-moving environment.
* Strong leadership and people management skills.
* Good communicator, both verbal and written.
* Experience of leading a small team would be advantageous.
* Experience of working in a customer-focused environment.
* Supervisory or management experience of working in a multi-drop environment would be advantageous!
What We Offer
At Beko Europe, we believe in rewarding talent and dedication. As a Depot Supervisor, you’ll benefit from a competitive salary and a comprehensive benefits package. From day one, you’ll dive into a variety of exciting responsibilities in an international, innovative, and dynamic environment. Your career growth is important to us, and you’ll have numerous opportunities to develop and advance according to your ambitions!
Beko Europe is committed to a greener and more sustainable future, integrating eco-friendly practices and solutions across all operations.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status or political opinion.
For more information about us look at www.bekoeurope.com or follow us on LinkedIn. Looking for a new opportunity? Review our career page here.