Our distinction flows from our carefully curated team: 2,500 professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. The Maples Group looks to add a Leeds-based E-Billing Analyst to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent. Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work. About the Role The E-Billing Analyst reports to the E-Billing Supervisor and will be responsible for administering all e-Bill systems firm wide, adhering to processes, leading on eBilling matters for the firms largest and most complex clients including reporting and presenting internally and externally, query management and support and information relay to fee earners and management. They will be a direct support for the eBilling Supervisor and wider team alike. Primary responsibilities include: • Work with supervisor in the creation/updating of standardized training documents for new starters as well as ensuring all team members follow the same set end to end process for their clients. • Assist with the training of new administrators in the team. • Active participation in project and team meetings and driving the importance of best practices where needed. • Collaboration with various finance teams ensuring we are all aligned in best practices for our clients. • All SLAs are met as well as escalation process followed. • Actions are taken timely as per process / SLAs. For uploads / rejections / resolutions / reconciliations. • Monthly client snapshots are sent out. • Point of contact within team for assisting the junior members of the team on their complex rejections as well as mentoring them throughout their first few months with team. • Conduct first stage team interviews alongside supervisor. • Monthly meetings with Collections to review aged AR and plan how to resolve ongoing issues. Also assist where needed on junior team members collection meetings. • Demonstrate analytical skills showing an ability to prioritise workloads or identify potential issues before they arise and avoid such occurrences. • Show a track record of identifying problems, solutions, and evidence of implementing and the result of such. • The ability to challenge key stakeholders both internal and external and build and maintain relationships as well as streamlining our processes. EXPERIENCE What You Bring In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following: • eBilling experience including reconciliation experience and extensive file formats and systems • The ability to follow a process and identify opportunities for continued improvements • Excellent communication skills • Excellent data input skills with first time accuracy • The ability to manage time effectively and work within SLAs and towards challenging KPIs • Fluent English is essential • Experience of working in a multi-currency environment (preferred but not essential) • Experience of working in a shared service environment (preferred but not essential) • Competent Excel and Word user • Self-motivated, pro-active and driven to improve at all times • A team player, capable of working together towards a common target • Deliver a can do and proactive approach at all times\ BENEFITS & REWARDS The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including: • Hybrid Working • Comprehensive health coverage (medical, dental and optical) • Competitive vacation packages • Educational assistance and professional development programmes • Savings or pension plan • Life insurance • Travel insurance • Global mental wellness programme • Sports clubs and social events