Overview
Royal Berkshire NHS Foundation Trust (RBH) invites you to join our clinical or non-clinical teams during an exciting period of change. Following our CQC inspection, we have been rated ‘Good’, with improvements to the Trust’s overall rating. This position is based primarily at Townlands Memorial Hospital in Henley-on-Thames.
An exciting opportunity has arisen for a Patient Pathway Coordinator (PPC) to join our Clinical Administration Team in CAT 1 Department. The role involves providing support to clinical and non-clinical staff. You will be a point of contact for administrative issues relating to patients’ pathway of care, working as part of a multidisciplinary team, and providing expertise in the proactive management of the patient pathway from referral to discharge. This ensures the entire pathway is managed smoothly and high levels of patient and clinician satisfaction are achieved.
You will use Standard Operating Procedures (SOPs) to ensure that the function of the role is carried out correctly within given timescales. The CAT 1 Team is committed to providing colleagues with a positive experience and opportunities to build fulfilling and rewarding careers.
Responsibilities
* Act as a point of contact for administrative issues related to patients’ pathway of care, from referral to discharge.
* Provide proactive management of the patient pathway in a multidisciplinary team environment.
* Ensure high levels of patient and clinician satisfaction through accessible, customer-focused service.
* Apply Standard Operating Procedures to ensure consistent, timely delivery of role functions.
* Collaborate with clinical and non-clinical staff to support a smooth patient journey.
Qualifications and Skills
* Experience providing administrative support to clinical and/or non-clinical staff.
* Ability to act as a clear point of contact and work within a multidisciplinary team.
* Proactive, customer-focused approach and familiarity with SOPs.
Additional Information
* Appointment to any position is conditional on satisfactory completion of core NHS Employment Checks. Information disclosed in your application will be checked, and an offer may be withdrawn if information is withheld or misleading.
* All new appointments (except executive positions) are subject to a 6-month probationary period.
* The Trust may close vacancies early due to high response levels.
* RBH is committed to a smoke-free environment and safeguarding children, young people and vulnerable adults. Safe recruitment practices are followed.
* We are an approved sponsoring organisation. Applications from applicants requiring sponsorship will be considered alongside others; eligibility varies by role. See government guidance for eligible roles and requirements.
Benefits
* Flexible working opportunities and a strong emphasis on work-life balance
* Annual leave: 27 days plus bank holidays, increasing with length of NHS service
* NHS pension scheme
* Employee Assistance Programme
* Money Advice Service
* Generous maternity, paternity and adoption leave for eligible staff
* On-site nursery (based at RBH)
* Full educational library services
* Cycle to work scheme, secure cycle storage
* Bus to work scheme; good rail and bus links
* Health service discounts on a wide range of brands
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