Compensation & Benefits
Competitive hourly pay of £14.53 – £14.53 with a monthly bonus scheme of 10‑20% of sales, a generous jewellery uniform allowance, employee discount, and access to exclusive retail and hospitality discounts.
Role Overview
A Supervisor oversees the busy sales floor, motivates and coaches a team of sales assistants, and ensures a world‑class customer experience while meeting store KPIs.
Responsibilities
Sales Floor
* Hold daily team briefs, share store KPIs, and motivate the team to beat targets
* Deliver exceptional service through role‑modelling the selling ceremony and meeting KPIs
* Perform store walks to maintain visual merchandising and commercial standards
* Monitor sales performance and take action to support team success
* Handle escalated complaints professionally and with care
Personal Sales
* Build customer relationships, answer queries and provide exemplary service
* Use product knowledge and storytelling to create unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship
* Achieve and exceed individual and store sales targets through up‑selling, UPT, ATV, conversion and productivity strategies
Store Operations
* Act as key holder and manage opening/closing procedures
* Reconcile till systems and handle financial transactions, returns, and exchanges
* Assist with recruitment, investigations and disciplinary hearings if required
* Assist with product and POS deliveries, unloading and storage in the correct store spaces
* Operate the till system and handle any escalations from the wider team
* Maintain vigilance on the shop floor and follow security policies to keep team and customers safe
Qualifications
* Proven experience driving sales and profitability
* Passion for exemplary customer service culture
* Strong communication skills to establish and coach a high‑performing team
* Adaptable and flexible in a fast‑paced environment, remaining confident with changing business needs
* Positive, can‑do attitude with enthusiasm for Pandora product and core values
* KPIs driven and excited by hitting and exceeding targets
* Well‑presented appearance, taste for desirable products and passion for retail
Benefits
* Highly competitive hourly pay
* Monthly bonus of 10% (with the potential of 20%) if sales targets are achieved
* Generous jewellery uniform allowance
* Employee discount for yourself and loved ones
* ‘Wear box’ access to select jewellery for each shift
* Exclusive retail, hospitality and entertainment discounts via our online benefits platform
* Free support for you and your loved ones through ‘Retail Trust’ (health and wellbeing, financial advice, legal aid, etc.)
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
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