Job Description
Dynamics 365 F&SCM Functional Consultant
Hybrid - Harrow | Permanent | £45,000 - £65,000 plus bonus
A leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments.
You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance.
What you'll be doing
* Provide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries.
* Escalate and coordinate with managed service partners for advanced issues (L3/L4).
* Create and maintain internal knowledge base content and training materials.
* Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes.
* Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices.
* Participate in governance and change management processes (CAB).
What you'll need
* Proven experience supporting Dynamics 365 F&O (or AX 2012) in a global environment.
* Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets.
* Familiarity with ITSM tools such as ServiceNow or Jira.
* Understanding of ITIL fundamentals (Incident, Problem, Change).
* Ability to use Excel add-ins and basic SQL for data checks.
* Excellent communication skills and stakeholder management ability.
Nice to have
* Background in Finance or Operations.
* Knowledge of Azure DevOps, LCS, RSAT, or Power Platform tools.
* Experience with ISVs in rental or leasing, and document or treasury automation tools.
* Microsoft certification in Dynamics 365 Finance & Operations Apps.
Why apply?
* Competitive salary and excellent benefits, including private medical cover and cycle-to-work scheme.
* Global brand with a strong heritage in test and measurement solutions.
* Career development within a collaborative and growing organisation.
* Hybrid working from the UK office in Harrow.
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