Reports to: Regional Manager / Commercial & Managing Director
Job Summary:
The Clinic Manager is responsible for the overall operations, administration, and management of the clinic. This role ensures that the clinic runs efficiently, delivers high-quality patient care, and meets financial and operational goals. The Clinic Manager will oversee staff management, patient services, budgeting, compliance, and facility management.
Key Responsibilities
* Oversee day-to-day operations of the clinic to ensure smooth functioning.
* Implement and maintain clinic policies and procedures.
* Coordinate with healthcare providers to optimise patient care delivery and clinic workflow.
* Monitor and manage patient flow, ensuring efficient and effective patient scheduling and appointment management.
Staff Management
* Recruit, train, supervise, and evaluate clinic staff, including administrative and medical personnel.
* Ensure staff adhere to clinic policies and procedures.
* Foster a positive work environment, addressing staff concerns, and facilitating professional development.
* Conduct regular team meetings and provide ongoing training to staff.
* Ensure high levels of patient satisfaction by monitoring patient feedback and implementing improvements.
* Handle patient complaints and concerns with professionalism and empathy.
* Ensure that patient care services are delivered in a timely, accurate, and compassionate manner.
* Develop, monitor, and manage the clinic's budget, ensuring financial targets are met.
* Manage inventory and supplies, ensuring cost control and availability.
Compliance and Regulatory Management
* Ensure the clinic complies with all CQC (Care Quality Commission) and local regulations, including healthcare laws and standards.
* Maintain clinic accreditation and licensure, ensuring all documentation is current and accurate.
* Develop and implement safety and quality control protocols, ensuring a safe environment for patients and staff.
* Assume the responsibility as the Registered Manager with the CQC and comply with the CQC regulatory framework (record keeping, logs, audits, assessments).
* Upkeep of required annual training courses, e.g., BLS, Safeguarding, Infection Control, etc.
* Ensure that the site complies with Health & Safety legislation by maintaining policies, undertaking risk assessments, and complying with COSHH and RIDDOR requirements.
* Take on the role of Laser Protection Supervisors (LPSs) and hold responsibility for ensuring the safe use of all lasers in the business.
Facility Management
* Oversee the maintenance of the clinic’s facilities and equipment and report needs.
* Ensure that the clinic environment is clean, safe, and welcoming.
* Coordinate with vendors and service providers for facility and equipment maintenance.
Strategic Planning
* Assist in the development and implementation of strategic plans to improve clinic operations and patient care.
* Identify opportunities for service expansion or improvement in clinic offerings.
* Analyse clinic performance data and prepare reports for senior management.
Qualifications
* Education: NVQ 2 above or equivalent.
* Experience: Minimum of 3-5 years of experience in a healthcare management role, preferably in a clinic or outpatient setting.
Skills
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proficiency in the use of software systems.
* Basic daily service and product accounting.
* Strong organisational and problem-solving skills.
* Ability to multitask and work under pressure in a fast-paced environment.
* Company pension
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Medical Practices
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