Network Administrator
The closing date is 08 December 2025
Are you an organized, approachable, and motivated individual with a passion for administration and communication? We have an exciting opportunity for you to join our dynamic administration team!
We are seeking a highly skilled and enthusiastic Administrative Officer to support our busy team. This is a permanent, full‑time position offering 37.5 hours per week. You will play a key role in ensuring the smooth running of administrative processes and providing excellent service to both staff and the public.
The post holder will be based at Leyland House, located within Lancashire Business Park, Leyland. They will be aligned with the Referral Management Team within the Children’s Therapy Service for the Central and West Locality, supporting all Children’s Therapy Teams and Services. This post will also provide reception cover at Adlington Clinic.
This role involves managing the administrative process from referral to first appointment. Key responsibilities include booking appointments using RIO/EMIS, handling telephone enquiries from service users, monitoring and managing waiting lists, and liaising with clinical teams. The post holder will coordinate administrative activities to ensure the delivery of a confidential, efficient, and high‑quality service.
Main duties of the job
Previous administrative experience is essential, along with excellent interpersonal and customer‑care skills. The successful candidate must be able to work both independently and collaboratively as part of a team. Strong written and verbal communication skills are required, including the ability to generate and process routine correspondence. The post holder will provide administrative support as directed by their line manager to maintain continuity and quality of service provision.
Applicants are strongly encouraged to carefully read the job description and person specification before applying. In the supporting information section of your application, please provide clear and detailed examples that demonstrate how your skills, knowledge and experience align with the requirements of the role. The shortlisting panel will assess your application against the essential criteria, so it is important to provide specific evidence of how you meet each one.
Job responsibilities
* To be the first point of contact for the unit/department – greeting visitors and ensuring they sign in and are directed to the appropriate area.
* Manage departmental meetings on a regular basis, including diary management, room booking and document management.
* Answer telephones, taking and forwarding messages, ensuring all callers receive a prompt, courteous, non‑judgmental and well‑informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
* Ensure the reception/work area is kept presentable, well‑organised and that confidential information cannot be seen or overheard by visitors.
* Cover reception duties when required.
* Provide day‑to‑day support to clerical officers when appropriate.
* Receive, allocate and dispatch departmental mail (internal and external).
* Provide an administrative service, typing routine information such as reports, minutes and other correspondence on behalf of the manager and other team members.
* File and scan documents including service‑user information.
* Photocopy, scan, collate and distribute documents as directed.
* Work collaboratively with appropriate management teams and other departments, including clinicians, to ensure all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
* Attend and participate in team meetings and administrative service meetings as required, contributing to the smooth running of an integrated team‑based service approach.
* Assist in running an efficient appointment system, dealing with routine referrals, sending patient letters/information and distributing to the appropriate clinic team.
* Work collaboratively with the appropriate management teams, other departments and clinicians to ensure all appropriate leads are notified in matters of urgency and dealt with promptly.
Person Specification
Education / Qualifications
* Business Administrative qualification at NVQ Level 3/RSA 3 or equivalent experience.
* ECDL or equivalent experience.
* GCSE English Language and Mathematics A‑C or equivalent.
Knowledge
* Knowledge of a range of secretarial duties.
* Good understanding of Microsoft Office applications.
* Knowledge of Safeguarding Agenda.
* Knowledge of Customer Service Approaches.
* Good understanding and knowledge of working with databases.
Experience
* Minimum of 2 years’ experience within an administrative role.
* Data inputting and checking.
* Working in a customer‑service environment.
* Administration of meetings – organising, minute taking, document management.
* Day‑to‑day support of clerical staff.
* Diary management.
Personal
* Excellent telephone manner.
* Treats people with courtesy and respect at all times.
Other
* Good grammar and numeracy skills.
* Excellent communication skills both verbal and written.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability, ethnicity, gender, religion, belief or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you would like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT supports flexible working – we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Childrens Therapy Services, Leyland house,
Salary
£24,937 to £26,598 a year (subject to confirmation)
Contract
Permanent
Working pattern
Full‑time
Reference number
351‑CEN2380‑TG
Job location
Childrens Therapy Services, Leyland house,
J-18808-Ljbffr