We’re looking for an experienced Second Line IT Support Technician who understands the unique demands of the leisure sector, and is ready to step up in a fast-paced, guest-focused IT environment.
This is a hands-on role, ideal for someone who enjoys variety—resolving escalated technical issues, supporting on-site teams across our two locations, and helping to drive continuous improvement in our IT service delivery.
What you’ll be doing:
* Providing second line support for incidents and service requests.
* Supporting leisure-specific applications (booking systems, point of sale, access control, etc.)
* Managing tickets using an ITSM system, ensuring timely resolution and communication
* Liaising with third-party vendors and service providers to resolve hardware/software issues
* Supporting the setup, maintenance and deployment of IT assets across the sites
* Acting as a technical point of contact for our managers and team
* Assisting with project work, including system upgrades and rollouts
* Creating and maintaining technical documentation and user guides
* Training front-line leisure staff on systems and basic troubleshooting
What we’re looking for:
* Previous experience in a Second Line IT support role or similar
* Strong working knowledge of Windows environments, Office 365 admin centre, and Active Directory
* Understanding of networks, printers, EPOS systems, and access control systems
* Previous experience working on cloud migration projects
* Strong customer service and communication skills
* Ability to work under pressure and prioritise effectively
* A proactive, solution-oriented mindset
* Full UK driving licence (if travel between sites is required)
Working hours & environment:
* The Snow Centre and Chill Factor e operate 7 days a week, 364 days a year and the business expects a flexible approach to working regular evenings and weekends, whilst being on-hand for emergencies and on public holidays when necessary.
Company benefits:
* Free skiing and snowboarding
* Discounted food and drinks
* Access to our employee assistance program (extends to family)
* Discounts at national retailers
* 25 days of holiday plus 8 statutory bank holiday
If this role sounds like a great opportunity and it excites you please send your application into justin.quilter@thesnowcentre.com. Deadline for applications is 16 th May 2025.
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