About The Role
Are you detail-oriented and passionate about helping others? Do you thrive on accuracy and delivering exceptional service? If so, we'd love to welcome you to our Pharmacy Services Team, where collaboration and a supportive environment drive outstanding care for our patients.
As a Pharmacy Services Coordinator, you'll play a vital role in managing patient prescriptions and ensuring a seamless journey from account setup to medication delivery. Your focus will be on accurate data entry, excellent customer service, and maintaining compliance at every step.
Please note this is a secondment position for a min of 6 months.
What You'll Be Doing
* Accurate Prescription Management: Set up patient accounts, process registrations, and manage prescription entries with precision. Handle returned prescriptions and create orders using system data.
* Customer Service Excellence: Respond to queries across phone, email, and chat in a timely, empathetic manner, ensuring every interaction delivers a positive experience.
* Regulatory Compliance: Keep patient safety at the forefront by adhering to data protection laws and Good Documentation Practices.
* Collaboration: Work closely with Pharmacy Services, Screening Pharmacists, and other teams to resolve queries and streamline workflows.
Why Lloyds Clinical?
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Benefits include:
* 25 days annual leave plus bank holidays
* Company bonus scheme
* Outstanding training & development programmes
* Up to £1200 refer-a-friend bonus
* Full support from our employee assistance programme including a health and well-being app
* Savings and discounts at multiple retailers through our rewards portal
About You
To succeed in this role, you'll demonstrate:
* Accuracy & Attention to Detail: High standards in data entry and administrative tasks.
* Customer Service Skills: Friendly, professional communication across multiple channels.
* IT Literacy: Ability to learn systems quickly and work efficiently.
* Team Spirit: Enjoy working collaboratively and supporting colleagues.
* Adaptability: Ability to work under pressure and find solutions quickly.
Experience in customer service or healthcare/pharmacy environments is beneficial but not essential. Training will be provided, including the Buttercups Level 2 NVQ in Pharmacy Support.
About Us
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.