Job Summary
Are you organized, reliable and looking for a role where what you do really matters? This office‑based role in our Overseas Healthcare Services team offers you the chance to keep operations running smoothly by managing post, preparing documents and supporting our wider team. If you enjoy routine tasks, take pride in accuracy and thrive in a busy environment, this could be the perfect fit.
What we offer
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Opportunities for development
* Active wellbeing and inclusion networks
* Excellent pension
* Various salary sacrifice schemes
* Employee Assistance programme, offering free 24/7 support for you and your loved ones
* Access to a wide range of benefits and high street and online discounts
Main duties of the job
As Office Support, you'll play a key role in keeping our operations running efficiently. Your responsibilities will include:
* Opening and sorting incoming post, ensuring it is directed correctly.
* Preparing documents for scanning and transferring them securely.
* Packing and sending outgoing post, checking accuracy and presentation.
* Logging and tracking work to maintain accurate records.
* Handling stock – receiving, logging and storing supplies.
* Keeping the workspace clean and organised.
* Supporting colleagues by recalling archived documents and liaising with scanning and post room teams.
* Communicating with colleagues via email, phone and Teams.
* Supporting new starters through induction and mentoring.
* Following GDPR and health and safety guidelines.
* Meeting performance and accuracy targets.
Qualifications
Essential
* GCSE Maths and English grade C or above or equivalent qualification or work‑based experience
Desirable
* A broad range of GCSE qualifications
Personal Qualities, Knowledge and Skills
Essential
* IT literate in Microsoft packages, able to use databases, word processing, spreadsheets to enable accurate analysis and reporting.
* Ability to organise and prioritise workload.
* Understanding of the Information Governance principles, confidentiality and GDPR.
* Work quickly and accurately following procedures.
* Able to deliver excellent customer service whilst meeting deadlines and targets.
* Adaptable, with proven ability to respond to and switch between a wide variety of work effectively and with limited notice.
* Can concentrate for long periods of time working on routine tasks and is self‑motivated.
* Flexible and adaptable with a positive attitude.
* Ability to work effectively within a team and on your own, using your own initiative.
Desirable
* Knowledge of post room procedures.
* Understanding of reciprocal healthcare arrangements in the EEA & Switzerland.
* Ability to work using own initiative.
* Reliable and committed.
Experience
Essential
* Experience of working to targets in a pressured environment.
* Experience of understanding and following written instructions.
Desirable
* Experience of working in a clerical, customer‑focused environment and/or data input.
* Written communication with customers.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
* Government Administration
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