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Aftersales Team Leader
Job details
Posted 20 June Salary £ - £ per annum, Benefits: + Car + Benefits LocationPeterborough Job type Discipline AgriTech, Machinery & Engineering ReferenceKB- Contact NameKristoff Brylinski
Job description
Aftersales Team Leader – Peterborough – £55, DOE + Car + Benefits
We are recruiting for an Aftersales Team Leader for a well known prestige company within the agricultural market who specialise in innovative machinery for soil preparation, planting, crop protection focusing on enhancing soil health, boosting crop yields, and promoting sustainable farming practices. With a strong global presence, the company offers advanced equipment and comprehensive support to farmers worldwide.
You will play a crucial role in the company’s operations therefore we require someone with strong organisational skills, extensive experience in the agricultural machinery sector, particularly in after-sales, parts and service management.
The ideal candidate should be proactive, effective time management, capable of taking on responsibilities that were previously managed ineffectively and have analytical and logical problem-solving skills.
You must have clean driving license Willingness to travel within the UK and overseas.
Key Responsibilities:
1. Oversee and manage parts inventory and logistics.
2. Liaise with factories to resolve product issues.
3. Implement technical training plans to enhance dealer employee skills.
4. Manage and approve product warranties, ensuring compliance with Technical Improvement Program (TIP) policies, and follow up on warranty reimbursement issues.
5. Develop and refine internal systems and processes.
6. Improve dealers' service management and profitability, strengthening their parts and service business.
7. Provide support to optimise product performance through customer clinics, demonstrations, and shows.
The Candidate:
8. Degree in agriculture, engineering, business or a related discipline
9. Proficiency with CRM systems and manufacturer service and parts systems
10. Understanding of farming/agronomy practices and the operational/business needs of agricultural customers
11. Strong customer service, situation management, negotiation, and dispute resolution abilities
The Package:
Salary: £55, DOE
Contract: Permanent
Location: Peterborough
Benefits:
12. Company car
13. Appealing commission structure
14. Career progression
15. Training
To Apply -